Return & Refund Policy

Return & Refund Policy

Effective Date: 06/15/2025
Last Updated: 08/14/2025

1. Overview

At Ziellar Store, your satisfaction is our priority. We provide a clear and fair Return & Refund Policy to address any issues with your purchase. If you experience a problem with your order, please contact our customer support team immediately so we can assist you promptly.

2. Return & Exchange Timeframe

  • You have 30 days from the date of receiving your product to request a return or exchange.
  • If a defect or issue is noticed upon delivery, please report it immediately for faster resolution.

3. Return Address

Ziellar Store
202 S Jones Blvd, Las Vegas, Nevada, United States
Email: ziellar.sp@gmail.com
Phone: +1 (719) 960-0123

In some cases, we may provide the nearest warehouse address for your return to save time and costs.

4. Eligible Return Conditions

We accept returns in the following cases:

  • Manufacturing defects from Ziellar.
  • The received product is significantly different from your order details.
  • Color or other specifications differ from product images by more than 10% (allowing minor variations due to lighting or screen differences).

5. Non-Eligible Return Conditions

We do not accept returns in these cases:

  • Incorrect size selection by the customer.
  • Dissatisfaction with color, material, or thickness if these match the product description.
  • Items purchased as gifts from third parties without direct proof of purchase from our store.
  • Returns made for personal preference unrelated to product defects.
  • Abuse of our return policy (e.g., repeated excessive returns without valid reasons).

6. How to Request a Return or Refund

To start a return or refund request:

  • Email ziellar.sp@gmail.com with your order number and clear description of the issue.
  • Provide proof of purchase (receipt or order confirmation email).
  • Our support team will guide you through the return process, including the appropriate return address.

7. Refund Process

  • Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If approved, your refund will be issued to your original payment method within 5–7 business days.
  • In some cases, we may offer a replacement or repair instead of a refund, depending on product availability and customer preference.

8. Important Notes

  • Items must be returned in original packaging when possible.
  • Shipping fees for returns may be the customer’s responsibility unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method for returns.