Cancellation Policy

CANCELLATION & MODIFICATION POLICY

At Ziellar Store, we understand that sometimes you may need to modify or cancel your order. Please contact us through our chat, email at ziellar.sp@gmail.com, or use our contact form at https://ziellar.com/pages/contact-us and provide your order number along with the modification or cancellation you would like to make. We will confirm with you once the requested changes or cancellation have been processed.

Please take note of the following guidelines:

1. Order Modification/Cancellation Timeframe
You have a 2-hour window to modify or cancel your order. After this timeframe, we are unable to make any changes or cancellations as we begin processing orders immediately for prompt delivery.

2. Important Information
- If your order requires design modification, we cannot guarantee timely delivery as it will take additional time to make the necessary changes to your design.
- Once a personalized order is complete, it is locked for processing, and no further adjustments, including shipping details, can be made. We kindly request that you carefully review all details before proceeding with the checkout process.

NOTE: By making a purchase, you acknowledge and accept all the terms stated above.